by Charles Ornstein, ProPublica, Dec. 2, 2013, 1:48 p.m.
The load-time issues (sometimes more than a minute) reminded me of the problems users encountered in the very first days of the Web site, which handles health insurance enrollment for residents of 36 states. It also appears to contradict what Health and Human Services officials said had been fixed.
“Response times are under 1 second. Error rates are down well under 1%. And the system is stable, with uptimes exceeding 90%,” HHS bragged in a blog post yesterday.
Additionally, once I had completed and submitted my application and verified my identity, the site told me that I was missing information and had to review it again. Nothing was missing. Ultimately, I got an error message telling me to come back later.
The Obama administration says the site can now handle 50,000 unique visitors at one time and 800,000 over the course of a day. But on Day One of the new-and-improved site, it doesn’t appear able to keep up with the load. No wonder HHS is encouraging users to come back at off-peak hours.
Some screen shots of my experience are below.